Over the last five years we have worked with over 400 businesses and learnt a lot about what it takes to grow. We know the ability to attract and retain the best talent underpins success.
Every day we are driven by our vision, to help build the best workplaces in the world. We are focused on delivering services to best achieve this, which means having a relentless focus on our proposition and ensuring it stays relevant in the fast-paced world we live in.
Humankind and Employee Experience
We believe the best workplaces in the world have the best employee experiences in the world. In addition to this, we know successful organisations understand that employee experience drives customer experience and therefore better commercial outcomes. For these reasons, we are excited to share our views on what employee experience is, and more importantly what you can focus on to improve your employee experience and achieve business success.
After a recent trip to SF and Silicon Valley, I saw first-hand what workplaces can look and feel like when no element of the employee experience is left to chance. Our desire is to work with organisations who care about how their people feel at work, because they know this directly impacts their ability to succeed.
Employee experience describes the feelings employees have about their interactions with work, including leadership, daily operations, environment and tools.
Where traditional HR has focused on the employee lifecycle we see an enormous opportunity for leaders to ensure every interaction is deliberately designed.
At Humankind, we have developed our thinking and are proud to introduce our Employee Experience model, providing direction and clarity for organisations wanting to create amazing employee experiences.
Humankind EX model
We believe the four key elements of employee experience include Leadership, Operations, Environment and Tools. We introduce each of these below:
The purpose, vision and strategy for any organisation are just the beginning. Also, important here is leadership style, level of authenticity and trust in an organisation and how effectively leadership communicate progress and performance across the organisation to motivate and inspire.
Leadership is arguably the most important aspect of employee experience.
Operations is a foundation of employee’s experience. Whilst this includes the key stages of the employee lifecycle – on boarding, performance, development or remuneration etc. – it also includes the enabling policies, KPI’s and structure. Getting the people management component right is crucial for organisational success.
The impact our physical and virtual environment has on our experience at work is immense. It is where we create our sense of community. Our environment directly influences the way we work by allowing us to focus, collaborate, learn and socialise – leading to innovation in the workplace. Focusing on the environment is far more than bean bags and a beer tap.
Our experience at work is fantastic when we are supported by great technology, have access to the data and information we need and have systems and processes which are light touch and enabling, not cumbersome. Tools of the job will vary between organisations, including social technology to communicate, great WIFI and the beautiful hardware presented on day one.
We think our critical interactions at work fit into these four elements and therefore have a direct impact on the way people feel and behave.
Over the next few weeks we look forward to exploring each of these elements, uncovering opportunities for each of us to think about the opportunity to deliberately design and execute all aspect of the employee experience.