Employee experience is as much about people as it is the design we wrap around them.

Erica Keswin went from discouraged consultant to workplace strategist. Like many of us, she found herself working on projects that weren’t going anywhere. So she threw in the towel,...

Understanding Employee Experience: Part 2

Understanding Employee Experience, Part 2: Introducing Employee Centered Design In my first article in this series, I introduced a new model of Employee Experience with the acronym PREP, that...

Understanding Employee Experience: Part 1

Understanding Employee Experience, Part 1: Taking a fresh look at ‘Employee Experience’ This is the first article in a series of 3 to be published over coming weeks, sharing...

The 10 Principles Behind Great Employee Experiences

The 10 Principles Behind Great Employee Experiences

A few years ago, I read what would become a life changing book called The 10 Principles Behind Great Customer Experiences, by Matt Watkinson. This book clearly articulated the principles that...

Employee Experience Awards 2018 New Zealand

Launching NZ’s First EVER Employee Experience Awards!

Do your people love what they do and do what they love?  Are you keen to showcase and celebrate what an awesome workplace you are?  If so, read on!...

A Job Hunter's Market

A Job Hunter’s Market

When attracting and retaining top talent is critical to winning in business, employers might be feeling more nervous about the latest results from Trade Me.  A recent article on...